Help

The portal is the central hub for the Mastro Luxe team. From here you can:

• Read company News and announcements.
• Open the internal apps and tools your team uses, from the Internal page.
• Find answers in Help.

You sign in once with your Mastro Luxe account to reach everything you're allowed to use.

The home page is your starting point. It brings together, roughly top to bottom:

• Quick links to the tools and sites you use most.
• Promotions — see what's on: campaigns running now, coming up, or just wrapped up. Click any to view it in full.
• Latest news — the most recent company updates.
• An Events calendar showing public holidays for your country plus Mastro Luxe company closures.
• A documents list showing only files you can open. If documents are assigned to your departments, you'll see Documents for you — the newest of those; otherwise Latest documents shows the newest files available to you.
• Our products — meet the Mastro Luxe brands, like Authenchic — each tile opens its page on the company website.

Some sections appear only when there's something to show — for example the Promotions strip and Our products are hidden when there's nothing to display.

The Events calendar on the home page shows two kinds of non-working days for the country you choose:

• Public holidays — official national holidays.
• Company holidays — Mastro Luxe closures on top of the public ones.

Use the country selector to switch between Indonesia (the default), the Philippines, Thailand, South Korea and Vietnam. For the full year-by-year list open the Holidays page, which also lets you change the year. The company closures shown here are the non-working days used in KPI/SLA scoring.

Open the News page from the top navigation. Time-sensitive notices may also appear as a banner across the top of the portal.

Click any headline — on the home page's Latest news or on the News page — to open the full article. Pinned updates stay at the top of the list, and time-sensitive notices may also appear as a banner across the top of the portal.

Open Documents from the top navigation. SOPs, promotions, policies and other company files are grouped by category so you can browse to what you need.

Public documents are visible to everyone. Sign in to the internal portal to also see documents shared company-wide or with your department.

Each document is shared at one of three levels:

• Public — anyone, no sign-in needed.
• Company-wide — every signed-in Mastro Luxe user.
• Selected departments — only people in the listed department(s).

If a document is limited to a department you're not part of, it won't appear for you. Your department comes from KPI; if that looks wrong, ask your manager or email IT at it@mastroluxe.com.

Some documents — policies, for example — ask you to confirm you've read them. Click Acknowledge to record that you've read the current version.

If a newer version is published later, you'll be asked to acknowledge it again, so there's a clear record that you've seen the latest one.

Open a document and use Download to save the file. A document may show a version label and an effective date so you can tell which revision you're reading, plus an expiry date when one applies.

If you're a department manager, the Documents page shows a Pending approval list of draft documents for the departments you manage. Open one to review it, then either Approve it (which publishes it so your team can see it) or Request changes (which sends it back to the author with your note). Your manager role is confirmed against KPI.

The Promotions page lists our campaigns and incentive programs — what's running now, what's coming up, and how past ones ended (including the winners).

Each promotion shows its period (or From <date> · Always on for standing programs with no end date), the poster, the mechanics, and — where set — who it targets and its eligibility rules:

• Membership — open to everyone, to new customers only (first-timers with no tier or purchases yet), or to existing members (optionally specific tiers: Silver / Gold / Platinum).
• Minimum transaction — a cumulative spend counted over the promotion period (for always-on promotions, from the program's launch onwards), only from when the member reached the required tier, or on the current deal itself; the card says which.
• Location — where the service happens: ALLU Stores (any store, or specific ones) or Customer Request (the customer's home, or another place like a hotel or mall).

Promotions are grouped under three tabs — Active now (the default), Upcoming and Past promotions — and within a tab into Main campaigns, Side add-ons, the Point (ALLU Rewards) program, and Programs (competitions like Platinum Champions, listed here for reference and winner calculation). The search box finds a promotion by name across every tab — handy for looking up a past one — and the country chips narrow any view to one market (a promotion for All countries shows under every one). Signed-in staff additionally see each tracked promotion's quota pill (captured grants vs its quota, red once reached) and the Promo Tracker link — every promotion granted on a Secomane closed deal, captured automatically and filterable by month, country, promotion and text; each promotion's own page lists its grant history month by month. Double Promo — meeting its conditions lets a customer take the Main and Point promotions together — is a system rule the PPKN Tool applies, not a catalog listing. Beyond that the catalog is unfiltered: everything you may see is on the page. Look for the Full terms & conditions link on a promotion for the complete rules. Staff checking a specific customer use the PPKN Tool instead (see below).

The PPKN Tool (staff only, in the top menu after signing in) builds the negotiation sheet for a buy: what to offer the customer for their item, in stages, with the promotions they qualify for already inside each offer. Set the inputs and click Apply:

• Country — pre-selected to your department's country where known; All searches every country for the customer.
• Location — where the deal happens: ALLU Stores (pre-selected) or Customer Request (home / other places). One or the other — never both. It scopes the place-bound promotions only: point redemption and the Double Promo rule apply at either location.
• Membership — one choice (a customer is exactly one of these): New customer for a walk-in first-timer (this clears the Customer lookup — they have no record yet), or a tier, which narrows name-search matches. With no customer entered, a selected tier checks a hypothetical member of that tier — e.g. Platinum + 100M shows what such a customer would get (a Gold/Platinum hypothetical shows the point voucher at its maximum, since their real points balance isn't known). Click the active choice again to clear it.
• Customer — who the check is for.
• Product — its own card: enter how many products the customer brings, then each item's category (Bags / Watches / Jewelry / Others — it decides which promotions apply) and its hammer price (the Product Specialist's guidance price), both required per item. The − and + buttons add and drop rows at the end; to take out an item from the middle, click the trash icon on its own row and confirm — the rest renumber themselves, and when a check is already on screen it re-runs straight away (no need to click Apply), since the result would otherwise describe a deal that still had that product.
• Allocated add-on — the offer the customer came in on, if any (see the add-on question below).

The result is the negotiation sheet: staged offers from Nego 1 (40% margin) and Nego 2 (a middle step between Nego 1 and the Maximum Offer) down to the Maximum Offer — the margin cap, set per product category per country in the admin PPKN Market Settings (Indonesia: Jewelry 30%, everything else 25%). With several categories in one deal, the market's mixed-deal rule decides: in Indonesia every product follows the lowest category margin in the deal — jewelry beside a bag caps at 25%, only an all-jewelry deal keeps 30% — while a market set to own margin caps each product at its own category's figure. Low-value items take 45% or 30% instead, under thresholds set per country (Indonesia: 45% under 5,500,000, 30% between 5,500,000–7,000,000; a 45%-band item ladders 55/50/45 — its cap sits above the normal 40% opening, so the stages climb in 5% steps above the cap). Every amount on the sheet is in the deal country's own currency — the sheet header names it (e.g. IDR, PHP). The buying floor (amounts also set per country; Indonesia: single-item minimum 3,000,000, multi-item average 12,500,000): a single item must pay at least the country's single-item minimum. With several products the test is per item — as long as each one pays the minimum, the deal is fine (in Indonesia, two items at 3,000,000 each are OK). But as soon as one product pays under the minimum, that small item is only bought if it rides along with a big enough deal: the stage total must then average the country's multi-item bar per item — in Indonesia a 2,000,000 item needs one paying 23,000,000 beside it. The Total row carries the mark and names which product triggered the rule. Stages under it are marked cannot offer, and when even the Maximum Offer sits below it, an advisory says the deal can only close there via the supervisor-approved Last Nego. Platinum members are exempt from this minimum. Each item's offers equal its hammer × (100% − margin) and already include the promotion value: the Promo + Point picks are decided at the sanctioned Maximum Offer and held on Nego 1 and Nego 2 (the Maximum Offer and Last Nego stages re-check them at the amounts you type — see below). When the picks are a Double-Promo pair, Nego 1 and Nego 2 additionally re-check the Double Promo minimum at their own amounts: a stage below it offers only the pair's better single promotion — closing early must not hand out both under the threshold, and each promotion is valued against the rows of its own product category — a watch promotion follows the watch rows' prices; one without a category counts the whole deal. The sheet shows those values in three columns mirroring the summary — Main | Side | Points: each promotion's per-stage value sits on the row of its own product category (a deal-wide benefit on the Total row), and a stage whose prices don't reach the benefit shows — (not eligible at that nego). When a promotion pays nothing at any stage because the deal is below its minimum, the summary says so under it — the amount it starts at (or, for a point voucher, that the customer's balance can't reach the smallest voucher). The Offering column (highlighted) is the Nego Price minus the promotion value — and it is the amount you key into Secomane: each item row shows its own Offering (its Nego Price minus the promotions sitting on that row), which is that item's Secomane input. A benefit that counts the whole deal rather than one product (e.g. deal-wide Points) sits on its own Deal-wide benefits row — and because Secomane has no deal-wide line to key it into, its amount is spread across the items — split equally, in round figures (the shares snap to the roundest step the amount allows and the biggest item takes the leftover, e.g. 650,000 over three items = 250,000 / 200,000 / 200,000) — and already deducted from each item's Offering, where each row shows the share it absorbed as a − amount in violet, the same colour as the Deal-wide row it came from. That share is editable: type the amount you want on an item and the rows still on automatic re-balance around it, so the shares always add up; click the ↺ reset icon on a row to hand it back to automatic. If every row is hand-set and the figures don't add up to the benefit, the Deal-wide row says how much is unallocated instead of correcting you. So the item Offerings alone add up to the Total row's Offering. With several products, every stage shows one row per item — margins are negotiated per item — plus a derived Total row: the weighted-average margin and the total the customer receives at that stage (Promo + Point and the Offering compute from that total). Nego 1 and Nego 2 are adjustable per item — edit the margin or the amount directly in the sheet and everything updates automatically. Item cells are free (0 up to that item's hammer price); the one rule is on the stage totals: Total Nego 1 ≤ Total Nego 2 ≤ the Maximum Offer total, so an edit is clamped just far enough to keep that order. The Maximum Offer is editable too — per item you are free, one product may even pay under its cap margin when another concedes — but the stage's average margin never drops below the cap: its total clamps at the sanctioned cap total, and if it slips past that guard anyway (say a product is ticked No deal afterwards), the Total row says in red how far the stage sits above the sanctioned total until you take it back. Because its amounts can move, the Maximum Offer's promotions are re-checked at the amounts you type, exactly like the Last Nego below. The Total rows are always derived, never edited. Last Nego (supervisor-approved) is a full stage too: one editable row per item, anchored at its Maximum Offer when approval is ticked — its total can only go beyond the Maximum Offer total (margin below the cap), never under it. Because it can exceed the Maximum Offer, the Last Nego re-checks the promotions at the amount you type: a promotion whose minimum transaction sits just above the Maximum Offer (say it starts at 12,500,000) is granted the moment the Last Nego reaches it — its value appears on the Last Nego row and the summary marks it Via Last Nego only with the threshold; type back under the minimum and it drops again. Nego 1 and Nego 2 keep the picks decided at the sanctioned Maximum Offer. Per item you are free: push one product's margin past the cap if the deal needs it — only the average has to stay within the cap, so give it back on another item. Nothing is rewritten as you type; while the stage total sits under the sanctioned Maximum Offer total, the Total row says how much is missing and what the average margin currently is. If the customer decides not to sell one of the products, tick No deal on its row — the tick is on every stage, and it's one decision: the item leaves the whole sheet. Its row stays visible (so you can see what was pulled) but carries no numbers, and every stage's total, margin, promotions, Offerings and the buying floor count the remaining products only — at least one always stays in. The margin caps follow the remaining products too: when dropping a product changes the deal's cap (say only jewelry stays — 25% becomes 30%), the sheet re-anchors every stage on the new Maximum Offer and the typed amounts start over from the new ladder. Below the sheet, a summary table — Main | Side | Points — details the promotions at the Maximum Offer (best Main or Point, both together when Double Promo qualifies, plus the allocated add-on), each linking to its detail page. Some promotions carry a grant quota (counted from the promotions captured off Secomane closed deals — the automatic Promo Tracker): once it is reached, the checker offers the next-best promotion instead and lists the exhausted one under the summary marked quota reached, so you can tell the customer why. The customer decides how many points to spend: under the ALLU Rewards value, set the amount to Redeem — drag the slider (it moves in tenths of what's available, handy for "about half") or type an exact figure — or click Use no points if they'd rather keep their balance, even when they have enough to redeem. The sheet's Points column, every Offering and the Total benefit follow instantly; Redeem the maximum puts it back. The amount is capped by what the deal allows (50% of the price, the promotion maximum, their balance) and rounds down to what the voucher denominations can compose. Type the customer's opening expected price in the sheet header (“Customer expects”) to see its gap to the hammer — amount and the margin percent it equals. The customer's number moves as you negotiate, so the sheet has an “Expects” column beside Nego Price: every stage row (and each Total row) carries the customer's ask there, pre-filled from the header figure — split over the items by their hammer prices, so the pre-fill stays put while you edit nego cells — and a figure you type at a stage wins and carries forward through later stages until another replaces it. Each box shows the gap to that row's price in amount and percent — amber says how far the stage falls short, green marks it met. Every expectation box is optional — a customer doesn't always name a figure, and an empty box simply shows no gap. If the Maximum Offer still doesn't meet the customer's expectation, re-negotiate the hammer with the PS team or escalate the margin. The negotiation sheet first appears behind a see-through confirmation layer (the summary table stays uncovered) reminding you to deliver the konfirmasi negatif for Promo & Poin on every negotiation — click Ya, sudah to unlock the sheet. Reset returns every input to its default.

Open the PPKN Tool (top menu, staff only), enter the customer's number, name, email or phone number in the Customer field plus the products on the Product card — each item's category and hammer price (required with a customer — the check needs the deal) — and click Apply. The box searches one property at a time — the small selector inside it picks which: Name (the default), No., Email or Phone. Set it to match what you are typing: with Name selected a string of digits is looked up as a name, not as a customer number. The box searches as you type — matching customers appear underneath after three characters — narrowed to the Membership you selected, so picking Gold lists Gold members only (a customer whose tier couldn't be checked still shows — tiers are looked up by email, so a record without one can't be confirmed either way; those rows sink to the bottom marked tier unchecked rather than being hidden, since one person often holds several Secomane ids and the duplicate is the one missing the email. A customer who WAS checked and holds no membership is marked no membership — that one is a fact, not a gap. The list also says how many matches the tier selection held back) — and clicking one pins that customer by number (their name shows in a chip; change clears it). So you can settle who the customer is first, then enter the products and click Apply for the check. Names are matched word by word, so “Oky Resandi” finds “Oky Fitradian Resandi”, and a phone number is matched on its digits alone, so separators and the country prefix don't have to line up. Pick their country first, or choose All — that searches every country and each match shows where it was found. A name that matches several customers shows a short pick-list — choose the right one and the check runs.

Brand-new customer (no record yet)? Select New customer in the Membership selection, pick their country and enter the products — the tool checks every promotion against a first-timer profile (no tier, no history, no points) and recommends the best, no lookup needed.

No specific customer at all? Select a single tier (Silver / Gold / Platinum) with a country and amount — the tool checks a hypothetical member of that tier, e.g. "what would a Platinum with a 100M deal get?".

Some promotions qualify on the current transaction — what the customer receives on this deal. The tool derives that from the hammer prices: each item's offers equal its hammer × (100% − margin), the customer receives each stage's total, and each promotion is judged at the Maximum Offer against the rows of its own product category (a promotion without a category counts the whole deal). Those picks are held across the stages, but the Promo + Point value shown changes with its category rows' Nego Prices — a percentage voucher on smaller rows is worth less — and the Offering (stage total − Promo + Point) updates with it as you edit a nego cell.

The same field feeds benefit calculations: a promotion with a voucher cap (e.g. up to 50% of the transaction, max 25M) shows the exact voucher amount the customer may use on that deal — additionally capped by the member's available points balance (1 point = 1 in the market's currency — e.g. 1 IDR in Indonesia), since the voucher is paid from points. Points redeem only into fixed voucher denominations (see the ALLU Rewards catalog), so the shown amount is rounded down to what the denominations can compose, together with the fewest-voucher combination to redeem (e.g. 7,300,000 as 1×5M + 2×1M + 2×150K). A promotion with Cash Bonus tiers shows the cash bonus the transaction earns (the highest tier the amount reaches applies).

The customer card shows their tier, available points, and how long since their last transaction. The customer number links to their SDA CRM page for the full history, and a red Counterfeit alert appears if staff have ever recorded that the customer brought fake / copy items.

The result is the negotiation sheet (staged offers with the promotion value inside each — see What is the PPKN Tool?) plus the summary table of the promotions at the Maximum Offer: the allocated add-on (always granted — the reason the customer came in; if they don't actually qualify, the cell says so in red) and the recommended pick with the highest total value (cash bonus + voucher) — the customer's best Main or Point promotion, or both together when they qualify for Double Promo. Only running promotions are judged — an ended one can no longer be joined. If the lookup can't reach the data source, the page says so — try again in a moment.

Yes. The Product Specialists' guidance prices arrive in SGD, so the Product card has an "Enter hammer prices in SGD" tick — it needs a single country selected, since SGD converts into that market's own currency. Ticked, each item row shows an SGD price box: type the figure as received and the local hammer price fills in automatically at a live mid-market rate (the same kind of rate xe.com shows), so no more converting by hand.

• The rate source is yours to pick beside the tick. The default, Live mid-market (Yahoo Finance), tracks the current rate the way xe.com does — refreshed within minutes. The others are daily references, so they can sit a day behind a moving market: ExchangeRate-API, the European Central Bank via Frankfurter (business-day rates; publishes no VND rate, so it's unavailable for Vietnam), Bank Indonesia (for Indonesia only: the official kurs tengah — the middle of BI's published buy/sell Kurs Transaksi, the reference rate for Indonesian accounting), and Currency-API. A source that doesn't publish the selected market's currency is greyed out. The rate in use and when it's from are shown right there — and they go into a capture, together with the SGD figures, so a converted check records how it came to its numbers.
• The converted hammer stays editable: typing a local amount directly always wins (it clears that row's SGD box, so a rate refresh never rewrites your figure). Switching country or source re-converts the rows still driven by their SGD box.
• Rates refresh about daily; if the source can't be reached, the tool says so and you enter local amounts as before. The check itself always runs on the local hammer amounts — SGD is only how they're typed in.

Promotions come in three parts a customer can hold — plus a fourth catalog-only kind:

• A Main promotion is a primary campaign.
• A Side promotion is an add-on — granted only when staff allocate it as the customer's reason for visit (never recommended on its own).
• The Point promotion is the standing ALLU Rewards Point redemption program — a member's points pay for a voucher on the deal. A brand-new customer has no points — and neither do Silver members — so for them the Points column stays empty and only a Main promotion applies.
• A Program (e.g. Platinum Champions) is a competition: it's listed on the Promotions page and its rules decide the winners, but it is never offered in the checker or shown on the home page.

How many a customer may take:

• Normally one: the checker recommends their most valuable eligible Main or Point promotion — for a member whose point voucher beats every campaign, that IS the Point promotion.
• Qualifying for Double Promo (its conditions — e.g. Platinum + a 100M transaction — live on that promotion and can change) unlocks taking the Main and the Point together. Double Promo itself is a system rule — it isn't shown as an offer.
• An allocated add-on is always granted on top: it's the reason the customer came in, so it never competes with or replaces the recommended picks. A customer comes in on one ordinary add-on — except ALLU Referral Rewards, which has its own tick on the PPKN bar and combines with one other add-on (user rule 2026-07-27). So at most four in total: main + point + one add-on + the referral.

Some add-ons are offers a customer comes in on — for example, they were offered a same-day-booking bonus and made the appointment because of it. Record that with the Allocated add-on selector on the PPKN Tool: the add-on fills the Side column of the result table (in red with a note if the customer doesn't actually qualify). Only add-ons marked as allocatable by the admin appear in the selector. ALLU Referral Rewards is not in that list — it has its own tick beside it, because it is the one add-on that rides along with another; ticking it reveals the required Master Referral Code box, and both then show in the Side column, each judged on its own.

The usual reasons:

• It's an internal (staff-only) promotion and you're not signed in — open the Internal page from the top menu and sign in with your company account. Once signed in, everything you may see is on the page — check the right tab (ended ones sit under Past promotions), or type its name in the search box, which looks across every tab.
• You're looking at the PPKN Tool result — it deliberately shows only the customer's best-benefit picks and the allocated add-on, judged over running promotions. Browse the full list on the Promotions page.

Access is limited to approved Mastro Luxe Google Workspace accounts (and approved partner domains). When you open the Internal page you'll be asked to sign in with Google.

Personal Gmail accounts and outside addresses are not allowed. If you believe you should have access but don't, email IT at it@mastroluxe.com.

Go to Internal in the top navigation. Apps are grouped by area — for example Internal Apps, Finance, IT, and Operation.

Click any app to open it. Most apps open in a new tab so the portal stays available behind them.

The Internal page can show the same apps in five layouts — switch between them with the control at the top right, and your choice is remembered on this device:

• Cards — apps as cards grouped under each category.
• Tree — a sitemap-style diagram of how the apps branch out from each area.
• Grid — a compact icon launchpad.
• Search — start typing to filter apps by name.
• Compact — a dense, list-style directory.

They all show the same apps; only the presentation changes.

Some internal links are limited to specific departments. You'll see a link if it's available company-wide or if it belongs to a department you're in (or manage). Department membership comes from KPI, so if it looks wrong, check with your manager or email IT at it@mastroluxe.com.

Let IT know at it@mastroluxe.com. Editors can add, edit, and reorder apps and categories so the directory stays up to date.

No. Signing in to the Internal portal only lets you open the internal apps you're permitted to use. It does not give you access to the admin panel.

The admin panel (used by content editors to manage the portal's pages, news, and links) is a separate system with its own permissions. Being able to sign in to Internal does not make you an editor or administrator. If you need editor access, request it from IT at it@mastroluxe.com.

Use the moon / sun icon in the top header to toggle between light and dark mode. Your choice is remembered on this device.

Click the ? icon in the top header. It jumps straight to the Help section for the page you're currently on — for example, opening it from the Documents page takes you to the Documents help.

Unified login means you sign in once with your Mastro Luxe Google account, and that single session is shared across the portal and our internal apps. You don't need a separate username or password for each app.

The Mastro Luxe Portal and our internal apps — including SDA (Secomane Data Automation) and KPI Web — share one sign-in. After you sign in to any of them, the others recognise you automatically, so you can move between them without logging in again.

We moved the portal and internal apps onto unified login. That change required everyone to sign in one more time.

It's a one-time step — after signing in again, your session is shared across the apps as normal.

Use your Mastro Luxe Google Workspace account (your work email). If your browser is signed in to several Google accounts, choose your work account from the picker.

Personal Google accounts will not be granted access.

Click your account avatar in the top-right corner of the header, then Sign out. Because login is shared across our apps, signing out ends your portal session.

Note that you may also be signed in to Google itself separately — if you're on a shared computer, sign out of Google too.

The usual causes are:

• You're signed in with a personal Google account instead of your Mastro Luxe account — switch accounts.
• Your account isn't on an approved domain yet — email IT at it@mastroluxe.com.
• An old session is interfering — sign out, then sign in again.

Yes. Sign-in is handled by Google Workspace, so the portal never sees or stores a separate password. Your session is kept in a secure, encrypted cookie limited to Mastro Luxe sites.